Dear MspPortal Partners, Barracuda RMM 12 SP3 HF1 and the Barracuda RMM ServiceNow Service Desk is now available. The Barracuda RMM 12 SP3 HF1 release includes performance enhancements for alert handling, the file size for automation scripts and packages has been increased to 25 MB, and the OSX Site Prep Utility now supports macOS versions Catalina and Big Sur. For more information, please read the release notes: Barracuda RMM 12 SP3 HF1 release notes Mac Device Managers release notes The Barracuda RMM ServiceNow Service Desk offers robust bi-directional integration with ServiceNow, enabling MSPs who use the ServiceNow event management system to use Barracuda RMM with no adjustments to accommodate. For more information, please read the release notes. If you have any questions, please do not hesitate to contact tech@mspportal.net. Regards, The Barracuda MSP team

We are very excited on the 3 releases all happening this week.  Lots of content! 

The upcoming hotfix lays the framework for the related Mac OS support and the new ServiceNow PSA integration release.  Additional details on each one are provided below. 

This hotfix release contains:

– Automation file parameter increase to 25mb.

– Site Prep tool upgrades for Mac OSes Catalina and Big Sur

– Automation scripts for installation of Firefox, Chrome, and Adobe Reader products are now available for download

Mac OS Updates:

– Mac Device Managers are now supported on Catalina and Big Sur

ServiceNow PSA integration:

– Barracuda RMM now supports the ServiceNow PSA integration.  This release focuses on the Event Management product.  This integration includes:

            – 2-way ticket sync – Creating and updating tickets in Barracuda RMM will generate appropriate events in ServiceNow.   A new REST API is available in Barracuda RMM that ServiceNow can be configured to consume to send ticket updates back to.

            – Asset-sync – Barracuda RMM devices can be pushed to a ServiceNow Import Set table on a schedule, where they can then be transformed into the appropriate Configuration Item (CI) tables.

Release Notes now available:

Barracuda RMM 12 SP3 Hotfix 1

English PDF: https://download.mw-rmm.barracudamsp.com/PDF/MW12.3.0/Documentation/RN_RMM_12_SP3_HF1_April2021_EN.pdf

Campus

English: https://campus.barracuda.com/doc/95257799/

MacOS

English PDF:

https://download.mw-rmm.barracudamsp.com/PDF/MW12.3.0/Documentation/RN_BRMM_macOS_DM_EN.pdf

Campus

English: https://campus.barracuda.com/doc/95259524/

 

Managed Workplace Bi-Weekly Status Reports page:

https://wikihub.cudaops.com/display/CAODev/MW+Bi-Weekly+Status+Reports

By now, you have seen the disaster that is the breach caused by the tainted SolarWinds update. Earlier today, even Microsoft confirmed that its network was hacked. SolarWinds said earlier in the week that attackers penetrated its software build system and inserted malicious code into software updates. The updates were then sent out to more than 33,000 organizations around the world, of which 18,000 actually installed the update. Among the organizations were thousands of managed service providers responsible for supporting thousands of companies.

It’s no secret that as a managed service provider, MspPortal Partners, has a vested interest in this story and potentially the organizations that were overconfident in their network security. Because the update came from what was a trusted partner, SolarWinds, more than half of those organizations targeted likely installed the update without a second thought. Unfortunately, the number and locations of the victims of this attack are likely going to grow over the next several days and weeks. Now is a time for SolarWinds customers to consider their security partners, and if a partner with a more hands-on approach can prevent these attacks from happening in the future.

MspPortal Partners, a boutique distributor of security solutions, has already started to support dozens of SolarWinds customers and is prepared to support as many as are ready to change. In addition to live training and support 24x7x365, MspPortal can add and scale accounts as needed as a result of our negotiating power with our solution providers and our bulk licensing agreements. We offer security through one of the most established and trusted platforms in the industry, and with attacks only increasing, now may be the best time to switch.
3 month migration pricing available

Contact us for more information.