Microsoft shares temp fix for Outlook crashes when sending emails

By Sergiu Gatlan November 28, 2023 02:01 PM

Opinion:Proably does not surprise you

Today, Microsoft shared a temporary fix for a known issue causing Outlook Desktop to crash when sending emails from accounts.

This confirms customer reports regarding crashing issues when using accounts shared on Microsoft’s community website and other social networks since last Monday, November 20.

According to online reports, restarting, repairing Outlook, reinstalling the application, and creating a fresh Outlook profile for the impacted email account fails to address the issue.

“I’ve tried everything (safe mode, new profile, repair pst, even up to and including a system restore to attempt to roll back a previous installation) to no avail,” one of the affected users said.

These problems only affect Outlook for Microsoft 365 users and those in the Current Channel (Preview) channel using Outlook build 17029.20028.

“The issue is fixed in future builds 17029.20052+. However, this build has not been released yet,” Microsoft said.

While a limited number of customers did report they had successfully worked around this known issue by reinstalling Office, Microsoft suggests reverting to an earlier version.

To do that, type Command Prompt in the Windows search box, right-click Command Prompt and click Run as administrator.

Next, paste the following commands into the Command Prompt window and hit Enter after each:

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

officec2rclient.exe /update user updatetoversion=16.0.16924.20124

Redmond also started rolling out fixes last week for some of the customers affected by another known Microsoft 365 issue behind ‘Something Went Wrong [1001]’ sign-in errors, rendering desktop Office apps unusable for many affected users.

These ongoing login issues impact customers using Excel, Word, Outlook, and PowerPoint for Microsoft 365, Microsoft 365 Apps for business, and Office apps for iOS and Android, as the company confirmed over a month ago.

Previously, it fixed another bug causing significant delays for Microsoft 365 customers when saving attachments in Outlook Desktop to a network share.

Earlier this year, Microsoft tackled various other Outlook issues, including ones blocking Microsoft 365 customers from accessing emails and calendars and causing slow starts and freezes during cache re-priming.

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Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Axcient
“Where Service and Technical Skills Count”

Google Drive users angry over losing months of stored data

By Bill Toulas November 27, 2023 09:52 AM

My comment: Between Google and Microsoft I have no idea if you are in the frying pan or the fire. Persoanlly I would ask for a full refund if not fixed with 72 hours. I am sure some lawyer will create a class action

Google Drive users are reporting that recent files stored in the cloud have suddenly disappeared, with the cloud service reverting to a storage snapshot as it was around April-May 2023.

Google Drive is a cloud-based storage service that allows people to store and access files from any internet-connected device via their Google account. It is a widely used service by individuals and businesses (as part of Google Workspace).

A trending issue reported on Google’s support forums starting last week describes a situation where people say they lost recent data and folder structure changes.

“There is a serious issue here that needs to escalate urgently. We have a support ticket open, this has not been helpful to date,” said a Google Drive user on the support thread.

“I pay extra each month to store folders in the cloud so that it is safe, so it is devastating that all my work appears to have been lost,” another Google Drive user posted.

The activity logs on impacted accounts do not show any recent changes, confirming that the users themselves didn’t accidentally delete them.

Overall, there are no indications of a user error but rather a problem with the service’s system that prevented the synchronization of data between the local devices and Google Cloud at some point.

Some users have offline caches that might contain the missing data, but no known method exists to restore access to the data within them.

Google’s volunteer support agents have posted an alleged response from Google’s support engineers that confirms they are already investigating the issue. However, an estimate for a fix hasn’t been provided yet.

“Please accept my sincere apologies if I’m unable to join the Google Meet session. I am continously tracking this case and to be transparent with you we totally agree now that you are not the only customer affected by this behavior.

Aside from the thread link you provided there are other admins now that have reported the same behavior we encounter where after the update there are files that went missing. This is now being investigated by our Product Engineers and we are also waiting for a root cause analysis as well on how we can fix it. Due to the ongoing investigation we are unable to provide an ETA yet.

We don’t recommend as well to make changes on the root/data folder while we wait for instructions from our Engieers. I will continue to monitor the behavior of reported issue from other admins and schedule a callback tommorow same time hoping there are progress within the day that I can deliver before our Google Meet session.” – Google Support Team.

The recommendation for those affected is to avoid making changes to the root/data folder until the situation clears up and the root cause of the problem is determined.

Understandably, many users are frustrated by the loss of critical data they entrusted to the cloud-based service and, in many cases, paid for the hosting of their files.

A notable aspect of the situation is that Google’s support forums are backed by volunteers with limited insight or understanding of the cloud service, so the lack of effective assistance in critical problems like this makes it all the worse.

BleepingComputer has contacted Google for an update on the status of the internal investigation and whether the lost files are recoverable or irreversibly lost, but we have not received a response by publication time.

In this situation, Google Drive users should refrain from changing their cloud storage as it might complicate the recovery process. Instead, your best bet would be to contact Google Support, open a new case, and monitor for official updates.

Until the problem is resolved, it would be more prudent to backup important files locally or use a different cloud service.
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Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Axcient
“Where Service and Technical Skills Count”

Bitdefender Experiencing Server App Slowness

Write this rule in the policy for the company in question

Network Performance Issues
Rules to write
In the Policy
Antimalware->Settings->In-policy exclusions->type IP/mask-> ip address of the server machine serving the app->Ransomeware Mitigation
Network Protection->type IP/Mask->ip address of the server machine serving the app.
Do the same on the workstation Policy
The push a task update policy to all machines

Roy Miehe | MspPortal Partners Inc. | Ceo/President

Security Software Distributor: Bitdefender , Barracuda, Axcient

“Where Service and Technical Skills Count”

DP World cyberattack blocks thousands of containers in ports

This could affect the economy

By Bill Toulas November 13, 2023 02:06 PM

A cyberattack on international logistics firm DP World Australia has severely disrupted the regular freight movement in multiple large Australian ports.

DP World has an annual revenue of over $10 billion and specializes in cargo logistics, port terminal operations, maritime services, and free trade zones.

It is responsible for operating 82 marine and inland terminals in 40 countries. It handles about 70 million containers carried annually by 70,000 vessels, corresponding to roughly 10% of the global container traffic.

DP World has a significant presence in Australia, handling 40% of the nation’s container trade. It operates logistics terminals in the ports of Bing Bong, Fremantle, Brisbane, Sydney, and Melbourne.

According to a statement the firm shared with BleepingComputer, a cyberattack on Friday, November 10 disrupted landside freight operations at its ports.

In response, the company activated its emergency plans and engaged with cybersecurity experts to overcome problems caused by the incident. It is currently testing key systems required to resume normal business operations.

Since Friday, roughly 30,000 shipping containers of varying importance and value remained unmoved and crowded to the brim the available storage spaces. At the moment, operations are being restored gradually.

The estimated damages are in the millions of dollars, as many of the stranded containers hold time-sensitive goods such as blood plasma, wagyu beef, and lobsters
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Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Axcient
“Where Service and Technical Skills Count”

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By Sergiu Gatlan November 09, 2023 03:18 AM
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Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Axcient
“Where Service and Technical Skills Count”

Microsoft: Some users can’t send emails with attachments

Microsoft: Some users can’t send emails with attachments


By Sergiu Gatlan November 7, 2023 12:04 PM
Probably does not surprise you

In a Monday advisory, Microsoft warned users about issues they might encounter when sending emails containing attachments. users impacted by this known issue are seeing “Error code 550 5.7.520 Message blocked” errors when trying to send emails.

“Some users may not be able to send emails that contain attachments from their mailbox,” the company said.

Redmond suggested an alternative method that enables affected users to share files: uploading them to OneDrive and sharing the link with the intended recipients.

To implement this workaround, users must click the attachment button while composing their message and click OneDrive to add previously uploaded files or the ‘Upload and share’ button to add the attachment to their online storage drive.

Alternatively, those affected by this issue could copy the link of an Office or OneDrive file and paste it directly into their email.

At the time, impacted users also reported having issues contacting Microsoft 365 support and being caught in a loop of sign-in and Office 365 service choice prompts.

One month earlier, Redmond fixed another issue blocking customers across the Americas from accessing their Exchange Online mailbox through Outlook on the web.

Last year, in October 2022, the company also addressed login issues affecting some Outlook for Microsoft 365 customers using their accounts.

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Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Axcient
“Where Service and Technical Skills Count”