Barracuda RMM

Barracuda RMM

Celebrating Barracuda’s 2024 CRN Women of the Channel winners

MspPortal Partners Inc is a large partner of Barracuda and does large investments in tech firms for it 400 plus MSP partners from the East Coast to the West Coast Alaska and Canada service over 4000 companies amongst the 400 plus partners.

Congrats to the ladies below..But in my opinion they failed to mention 2 ladies that are part of the glue that keeps Barracuda alive

Both these ladies are the glue that  run and mange support teams and staff inside the Barracuda organization (West Coast and East Coast)

Kris Louie and Ginger Janukaitis, they both run the folks who answer the phones for support calls and informs the staff who to direct the calls to if need depending the nature of the support call

Today, CRN announced its highly respected Women of the Channel list for 2024. We’re excited to share that a total of six Barracuda team members made the list!

This annual award highlights a list of women who have made significant strides in their respective fields and at their organizations, underscoring their leadership and dedication to promoting continuous innovation and success. This year, six of our very own female leaders have been featured on the list. The honorees include:

Maria Martinez, VP of Channels, North America

Karen Ward, Regional VP, MSP Sales, Americas, Barracuda MSP

Lindsay Faria, Senior Director, MSP Marketing, Americas, Barracuda MSP

Jenna Renaud, Director of National Accounts

Alli Oneal, Senior Manager, Global Partner Programs & Partner Experience

Aisha Eugene, Senior Manager, Partner Enablement, Barracuda MSP

To help get a sense of their roles and responsibilities, we asked these six women about some of their channel-related accomplishments over the last year as well as a few goals that they have for our channel business in the coming months.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training
“Where Service and Technical Skills Count”

Action required: 90-day notice – Barracuda DMARC policy Must Read Please

Barracuda Networks, Inc. is taking steps to harden our email-sending domains by moving our DMARC policy into an enforcement configuration. 
This important measure will prevent the potential threat of an adversary looking to impersonate Barracuda. As we implement this control, we advise all our customers to change their notification email address and the SMTP server setting on their Barracuda appliance(s) to use their domain/email address instead of ‘‘. Doing this will ensure your email provider accepts your notification emails from your Barracuda appliance.  
Please note this is a 90-day notice that we plan to enforce our DMARC policy. If you have not moved to the new product version that supports this change by July 19, 2024, your product (see list below) will no longer be supported. 
Below are articles to assist in making these changes to your Barracuda appliances where Barracuda DMARC policy will be enforced, please click on the one(s) that are relevant to you or locate them on Barracuda Campus by searching for “DMARC.”  


Please note, if you have not moved to the new version by July 19, 2024 your product will no longer be supported.  

We greatly appreciate your cooperation in this matter to improve your security posture and reduce potential email impersonation attacks. 
If you have questions or need assistance, please reach out to the support team at

Thank you! 

Roy Miehe | MspPortal Partners Inc. | Ceo/President

Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training

“Where Service and Technical Skills Count”

RMM Issues Today

CloudFare- Service Outage
Datto Kaseya Firm -Datto BCDR – Users are unable to access the BCDR Status Page
Kaseya – Service disruption for target in DENC DC
Barracuda- UK Region Outage- ECHOplatform and IBU currently unavailable outside North America
Barracuda MSP- US02 – RMM Service Center is moving


Roy Miehe | MspPortal Partners Inc. | Ceo/President

Security Software Distributor: Bitdefender , Barracuda, Axcient

“Where Service and Technical Skills Count”

Barracuda RMM 2023.3 upgrade Read

Dear Partners,

Barracuda RMM 2023.3 will be released to our cloud instances starting on July 26, 2023 US Time. This release includes integration with SentinelOne for macOS devices, a new default monitoring policy for SentinelOne, BitLocker policies, Site Security Scan improvements, and more.

PLEASE NOTE: Barracuda RMM has upgraded its application framework to Microsoft .NET 4.8. All users must upgrade to Microsoft .NET 4.8 or the Barracuda RMM 2023.3 installer will fail. Service Center requires Microsoft .NET 4.8 and Advanced Services. Onsite Managers, Device Managers, and Support Assistants also require Microsoft .NET 4.8.

Additionally, the upgrade of .NET 4.8 requires new versions of the PSA/Service Desk connectors, which are available for download from the Update Center. Re-integration is not required; however, the updated connectors are.

A maintenance window is required for this upgrade, during which all services will be unavailable. Please plan accordingly, using the schedule outlined below.
AU01: Monday, July 24 from 0900 – 1100 UTC-0400
EU01: Wednesday, July 26 from 1400 – 1600 UTC-0400
EU02: Wednesday, July 26 from 1500 – 1700 UTC-0400
EU03: Wednesday, July 26 from 1600 – 1800 UTC- 0400
EU04: Wednesday, July 26 from 1700 – 1900 UTC- 0400
US01: Wednesday, July 26 from 2200 – 0000 (+1) UTC-0400
US02: Wednesday, July 26 from 2300 – 0100 (+1) UTC-0400
US03: Thursday, July 27 from 0000 – 0200 UTC-0400
US04: Thursday, July 27 from 2200 – 0000 (+1) UTC-0400
US05: Thursday, July 27 from 2300 – 0100 (+1) UTC-0400
US07: Friday, July 28 from 0000 – 0200 UTC-0400

Barracuda RMM 2023.3 will be generally available on Thursday, July 27, 2023, and will be available for download at the bottom of the Download page on Campus. A Campus account and login is required. Please contact with any questions.


The Barracuda MSP Team

Do You Need To Step Up Zero Trust Strategy?

Folks if you are reading this you have to lock down your security products
Quick Outline please do not be lazy and take to heed my comments. Most companies I have seen lately are calling your clients, As I have instructed my own MSP’s/Resellers make up these accounts in the DB, you own them they do not.. but legally if you provide that information to them you grant them access

See 6 new breaches below


RMM programs are hurting and trying to entice you into one window pane of glass RMM is nothing more the remote management with some reports as to the health of a machine/device that is it even there Remote tools are 3rd party API’s or hooks remote tools should only be Point to Point from a dashboard to the endpoint. The best program is Barracuda ( over 50% or more off SRP through MspPortal Partners Inc) no security breaches like Kaseya and Enable(formally Solarwinds, GFI, LogicNow, Houndog). Kaseya is on a spend Spree and is acquiring firms to add to there portfolio’s churn and burn at your expense. Read the EULA’s all they have to do is apologize and not compensate you a dime for your time to fix.

Every Security company out there has escape clauses WRONG. QUIT Signing contracts We do 3rd line support ourselves.

Mail-Filtering and Backups of O365

O365 is a joke. If you let your client sway you and setup O365 for them you have better protect yourself and your clients.
Barracuda has 3 mail programs Essentials, Complete Mail Protection, Total Mail Protection, MspPortal Partners Inc is a major player Barracuda Arena we offer almost 50% off of SRP if you were to buy direct thru Barracuda that is if a Salesperson contacts you back. We do 3rd line support ourselves.

Malware Detection/Antivirus

Bitdefender is the only product rated # 1. All other firms do extensive marketing with pretty pictures. This is truly a tech dashboard you control the client and the actions. Bitdefender claims (per article they wrote) that MspPortal Partners Inc is there largest provider to MSP’s. We do 3rd line support ourselves.

Hosted Mail
Last we are a partner with ZOHO. We have worked for over 4 months with them fixing there bugs to make it a competitor to O365..Downfall no US support they are based out of India. You need somebody like MspPortal to support you.

If you need pricing contact us, no contracts only month to month we believe if we are doing our job you stay if not you leave no grief. All we expect is you pay your invoices once a month.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, RackSpace, Axcient
“Where Service and Technical Skills Count”
Phone: 480-275-6900

Related Articles Breachs:

Food distribution giant Sysco warns of data breach after cyberattack

Cold storage giant Americold outage caused by network breach

Dole discloses employee data breach after ransomware attack

Western Digital says hackers stole customer data in March cyberattack

Hackers leak images to taunt Western Digital’s cyberattack response

T-Mobile discloses second data breach since the start of 2023

Barracuda RMM 12 SP6 MR1 update to our cloud instances

Barracuda  will be releasing Barracuda RMM 12 SP6 MR1 to our cloud instances starting on July 29, 2022. This release includes several new features, including upgrading Firewall rules for users of Avast Antivirus and the ability to send an MFA code to a mobile device using SMS.

A maintenance window is required for this upgrade during which all services will be unavailable. Please plan accordingly using the schedule outlined below.
Barracuda Cloud Maintenance Window:

US07 Friday, July 29 from 0000 – 0200 UTC-0500 for MspPortal Partners

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, RackSpace, Axcient
“Where Service and Technical Skills Count”

Leading Barracuda RMM will release 12 SP5 MR1

We will be releasing Barracuda RMM 12 SP5 MR1 to our cloud instances starting on January 31, 2022. This release includes an enhancement to view automated task results and necessary security updates. To ensure our partners are protected, we have updated our third-party dependencies. It is required for all partners to update to this Maintenance Release as soon as possible.

NOTE: After you update the Maintenance Release, please ensure your Onsite Managers and Device Managers for Windows and Mac, as well as your Office 365 and VMWare Service Modules, are updated. These two Service Modules must be updated to the latest version to work with this Maintenance Release.

A maintenance window is required for this upgrade during which all services will be unavailable. Please plan accordingly using the schedule outlined below.

Barracuda Cloud Maintenance Window
US07 Friday, February 4 from 0000 – 0200 UTC-0500

This is a tech dashboard with more scripts to utilize for all your clients. Pricing is monthly no contracts and more aggressive then mainline products. Migration has no conflicts with other providers. Remote Support is a true point to point

Barracuda RMM 12 SP3 HF1 and Barracuda RMM ServiceNow Service Desk

Dear MspPortal Partners,

Barracuda RMM 12 SP3 HF1 and the Barracuda RMM ServiceNow Service Desk is now available. The Barracuda RMM 12 SP3 HF1 release includes performance enhancements for alert handling, the file size for automation scripts and packages has been increased to 25 MB, and the OSX Site Prep Utility now supports macOS versions Catalina and Big Sur. For more information, please read the release notes:

The Barracuda RMM ServiceNow Service Desk offers robust bi-directional integration with ServiceNow, enabling MSPs who use the ServiceNow event management system to use Barracuda RMM with no adjustments to accommodate. For more information, please read the release notes.

If you have any questions, please do not hesitate to contact


The Barracuda MSP team

Barracuda RMM 12 SP3 HF1 Release + updated Mac OS support

We are very excited on the 3 releases all happening this week.  Lots of content! 

The upcoming hotfix lays the framework for the related Mac OS support and the new ServiceNow PSA integration release.  Additional details on each one are provided below. 

This hotfix release contains:

– Automation file parameter increase to 25mb.

– Site Prep tool upgrades for Mac OSes Catalina and Big Sur

– Automation scripts for installation of Firefox, Chrome, and Adobe Reader products are now available for download

Mac OS Updates:

– Mac Device Managers are now supported on Catalina and Big Sur

ServiceNow PSA integration:

– Barracuda RMM now supports the ServiceNow PSA integration.  This release focuses on the Event Management product.  This integration includes:

            – 2-way ticket sync – Creating and updating tickets in Barracuda RMM will generate appropriate events in ServiceNow.   A new REST API is available in Barracuda RMM that ServiceNow can be configured to consume to send ticket updates back to.

            – Asset-sync – Barracuda RMM devices can be pushed to a ServiceNow Import Set table on a schedule, where they can then be transformed into the appropriate Configuration Item (CI) tables.

Release Notes now available:

Barracuda RMM 12 SP3 Hotfix 1

English PDF:




English PDF:




Managed Workplace Bi-Weekly Status Reports page:

Hey SolarWinds Customers… Looking for a Safe Haven?

By now, you have seen the disaster that is the breach caused by the tainted SolarWinds update. Earlier today, even Microsoft confirmed that its network was hacked. SolarWinds said earlier in the week that attackers penetrated its software build system and inserted malicious code into software updates. The updates were then sent out to more than 33,000 organizations around the world, of which 18,000 actually installed the update. Among the organizations were thousands of managed service providers responsible for supporting thousands of companies.

It’s no secret that as a managed service provider, MspPortal Partners, has a vested interest in this story and potentially the organizations that were overconfident in their network security. Because the update came from what was a trusted partner, SolarWinds, more than half of those organizations targeted likely installed the update without a second thought. Unfortunately, the number and locations of the victims of this attack are likely going to grow over the next several days and weeks. Now is a time for SolarWinds customers to consider their security partners, and if a partner with a more hands-on approach can prevent these attacks from happening in the future.

MspPortal Partners, a boutique distributor of security solutions, has already started to support dozens of SolarWinds customers and is prepared to support as many as are ready to change. In addition to live training and support 24x7x365, MspPortal can add and scale accounts as needed as a result of our negotiating power with our solution providers and our bulk licensing agreements. We offer security through one of the most established and trusted platforms in the industry, and with attacks only increasing, now may be the best time to switch.
3 month migration pricing available

Contact us for more information.