Barracuda RMM

Barracuda RMM

“Should MSPs manage antivirus (AV) products separately from RMM software?

Improved Prompt Example: “Should MSPs manage antivirus (AV) products separately from RMM software? Many MSPs and CTOs try to manage everything in one platform, but I believe this leads to reduced quality in both support and security. RMM software was designed for remote management, but investor pressure has caused it to integrate AV products, which leads to issues like lack of third-level support.Along misconfiguration

A recent Crowdstrike issue involving a sys file was worsened by delivery mechanisms from Microsoft and Cloudflare. EULAs are often written to discourage lawsuits rather than compensate users for developer errors.

As a distributor of security products like Bitdefender and Barracuda, MspPortal Partners provides comprehensive support. We believe in training partners properly to manage AV and Mail solutions effectively, and our 24/7 support service sets us apart.”

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training
“Where Service and Technical Skills Count”

 

Are industrywide claims of cybersecurity as a board-level discussion little more than lip service to stakeholders?

COMMENTARY; By Roy Miehe and Raja Mukerji

No organization is immune to today’s looming cybersecurity threats. Whether a large enterprise or a small business, building proactive defenses is critical to day-to-day functions. It’s just as essential to manage cyber-risks as it is to manage other business risks, since successful attackers have the power to financially cripple businesses, damage reputation, and affect continuity.

Amid today’s rising threats — from ransomware and data breaches to the impact of geopolitical and nation-state threats — true cyber preparedness requires the right internal collaboration and tools to bolster business resilience. The responsibility for managing cyber-risk is a collective effort, and everyone plays a role — especially the C-suite.

Are industrywide claims of cybersecurity as a board-level discussion little more than lip service to stakeholders?

My personally comment; MspPortal Partners Inc
Managing over 420 MSP Partners and over 4000 firms amongst them, It is imperative that MspPortal Partners offer best of breed Security Solutions
Firewall Solution on premise
Email Protection (Phishing Malware, detection even phishing training, Backup O365 and GSuite
AntiMalware protection that techs can control, Not like Crowdstrike nor Sentinal One,
that caused one of the biggest tech issue’s/breach over a sys file update, that was distributed by Microsoft and Cloudfare.

AND certainly not Symantec nor Mcaffee..to many startups trying to capture market share with out world like experience let alone providing service and Tech Support via Phone Support. C-Suite are paid way to much for being actors and politics with little or no knowledge of Real Company Security.

MspPortal Partners, does no advertising, has not moved our prices up since we reduced them at the beginning of COVID. We only carry 5 products on purpose..so we can provide level 3 support if needed..most cases are level 1. In most cases we are smarter then the product manufacturers techs

Long Short please do not allow salespeople convince you that there product is better even over pricing;  RMM’s are now the leading issue of distributing malware with bad API Hooks beside being over priced and understaffed.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training
“Where Service and Technical Skills Count”

Continued from July 19th 3 Cause’s of the Crowdstrike down in reality

Keep in mind this is my personal opinion..please prove me wrong if you can.

3 Cause’s of the CrowdStrike down
1) Bad Developer file uploaded/downloaded
2) Microsoft Software runs the operating systems sort of like a monopoly, we all know it in reality it is.
3) Distribution of software via Cloudflare

Keep in mind this is my personal opinion..please prove me wrong if you can.

I read something today that shocked me. CloudStrike was going pay techs globally $10.00 coffee vouchers to remove sys file issue. I work with four hundred plus tech firms through out the US I have never heard of a computer Tech working for a $10.00 coffee voucher.
Normal Tech rates run from entry level $50.00 to $500.00 a hour.

(Bloomberg) — Microsoft Corp. said Delta Air Lines Inc. turned down repeated offers for assistance following last month’s catastrophic system outage, echoing claims by CrowdStrike Holdings Inc. in an increasingly contentious conflict between the carrier and its technology partners.
Now I am not a strong proponent of Ed Bastien (to full of himself) nor do I fly Delta.

If read/sift through all the garbage it really was all 3 firms that caused the outage.
No matter what OS Delta was running, Windows, Apple, Linux, The Falcon Platform runs on all 3. So in my opinion Delta does deserve the money for the down time.

Even thou in my opinion Mark S Cheffo when :“Even though Microsoft’s software had not caused the CrowdStrike incident, Microsoft immediately jumped in and offered to assist Delta at no charge,” I did not hear they were going to fly Techs to fix all Delta’s machines, for that matter globally let alone Delta

When does a end user or SMB company ever able to talk to Microsoft Support and receive a response within a reasonable amount of time?

So right now I see 2 parties at fault (Microsoft & CroudStrike)
But there is a 3rd party involved, CloudFlare, have you ever asked yourself what they do:Protecting it from online threats and optimizing performance there web Site.

Cloudflare is a company that provides services like content delivery network (CDN), cloud cybersecurity, DDoS mitigation, Domain Name Service (DNS), and domain registration. They help improve website speed, security, and reliability by acting as a mediator between a website’s server and its visitors, protecting it from online threats and optimizing performance.

Cloudflare
American internet infrastructure and website security company
cloudflare.com

Cloudflare, Inc. is an American company that provides content delivery network services, cloud cybersecurity, DDoS mitigation, Domain Name Service, and ICANN-accredited domain registration services. Cloudflare’s headquarters are in San Francisco, California. According to The Hill, Cloudflare is used by more than 20% of the Internet for its web security services, as of 2022. Wikipedia

Now all this is my opinion but should help create and finish a Class Action Law Suit, all 3 need to named as defendants.

Last Pay Your developers and Tech Support folks more money, Take it out of the C-Levels paychecks/bonuses. It appears that most firms have forgotten with out staff the company would be nothing.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training
“Where Service and Technical Skills Count”

Celebrating Barracuda’s 2024 CRN Women of the Channel winners

MspPortal Partners Inc is a large partner of Barracuda and does large investments in tech firms for it 400 plus MSP partners from the East Coast to the West Coast Alaska and Canada service over 4000 companies amongst the 400 plus partners.

Congrats to the ladies below..But in my opinion they failed to mention 2 ladies that are part of the glue that keeps Barracuda alive

Both these ladies are the glue that  run and mange support teams and staff inside the Barracuda organization (West Coast and East Coast)

Kris Louie and Ginger Janukaitis, they both run the folks who answer the phones for support calls and informs the staff who to direct the calls to if need depending the nature of the support call

Today, CRN announced its highly respected Women of the Channel list for 2024. We’re excited to share that a total of six Barracuda team members made the list!

This annual award highlights a list of women who have made significant strides in their respective fields and at their organizations, underscoring their leadership and dedication to promoting continuous innovation and success. This year, six of our very own female leaders have been featured on the list. The honorees include:

Maria Martinez, VP of Channels, North America

Karen Ward, Regional VP, MSP Sales, Americas, Barracuda MSP

Lindsay Faria, Senior Director, MSP Marketing, Americas, Barracuda MSP

Jenna Renaud, Director of National Accounts

Alli Oneal, Senior Manager, Global Partner Programs & Partner Experience

Aisha Eugene, Senior Manager, Partner Enablement, Barracuda MSP

To help get a sense of their roles and responsibilities, we asked these six women about some of their channel-related accomplishments over the last year as well as a few goals that they have for our channel business in the coming months.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training
“Where Service and Technical Skills Count”

Action required: 90-day notice – Barracuda DMARC policy Must Read Please

Barracuda Networks, Inc. is taking steps to harden our email-sending domains by moving our DMARC policy into an enforcement configuration. 
 
This important measure will prevent the potential threat of an adversary looking to impersonate Barracuda. As we implement this control, we advise all our customers to change their notification email address and the SMTP server setting on their Barracuda appliance(s) to use their domain/email address instead of ‘barracuda.com‘. Doing this will ensure your email provider accepts your notification emails from your Barracuda appliance.  
 
Please note this is a 90-day notice that we plan to enforce our DMARC policy. If you have not moved to the new product version that supports this change by July 19, 2024, your product (see list below) will no longer be supported. 
 
Below are articles to assist in making these changes to your Barracuda appliances where Barracuda DMARC policy will be enforced, please click on the one(s) that are relevant to you or locate them on Barracuda Campus by searching for “DMARC.”  
  
 
 
 
 
 
 
 
 

 

Please note, if you have not moved to the new version by July 19, 2024 your product will no longer be supported.  

 
We greatly appreciate your cooperation in this matter to improve your security posture and reduce potential email impersonation attacks. 
 
If you have questions or need assistance, please reach out to the support team at support@barracuda.com.

 
  
Thank you! 
 
TheBarracudaTeam

Roy Miehe | MspPortal Partners Inc. | Ceo/President

Security Software Distributor: Bitdefender , Barracuda, Phishing Simulation & Cyber Security Training

“Where Service and Technical Skills Count”

RMM Issues Today

CloudFare- Service Outage
Datto Kaseya Firm -Datto BCDR – Users are unable to access the BCDR Status Page
Kaseya – Service disruption for target in DENC DC
Barracuda- UK Region Outage- ECHOplatform and IBU currently unavailable outside North America
Barracuda MSP- US02 – RMM Service Center is moving

 

Roy Miehe | MspPortal Partners Inc. | Ceo/President

Security Software Distributor: Bitdefender , Barracuda, Axcient

“Where Service and Technical Skills Count”

Barracuda RMM 2023.3 upgrade Read

Dear Partners,

Barracuda RMM 2023.3 will be released to our cloud instances starting on July 26, 2023 US Time. This release includes integration with SentinelOne for macOS devices, a new default monitoring policy for SentinelOne, BitLocker policies, Site Security Scan improvements, and more.

PLEASE NOTE: Barracuda RMM has upgraded its application framework to Microsoft .NET 4.8. All users must upgrade to Microsoft .NET 4.8 or the Barracuda RMM 2023.3 installer will fail. Service Center requires Microsoft .NET 4.8 and Advanced Services. Onsite Managers, Device Managers, and Support Assistants also require Microsoft .NET 4.8.

Additionally, the upgrade of .NET 4.8 requires new versions of the PSA/Service Desk connectors, which are available for download from the Update Center. Re-integration is not required; however, the updated connectors are.

A maintenance window is required for this upgrade, during which all services will be unavailable. Please plan accordingly, using the schedule outlined below.
AU01: Monday, July 24 from 0900 – 1100 UTC-0400
EU01: Wednesday, July 26 from 1400 – 1600 UTC-0400
EU02: Wednesday, July 26 from 1500 – 1700 UTC-0400
EU03: Wednesday, July 26 from 1600 – 1800 UTC- 0400
EU04: Wednesday, July 26 from 1700 – 1900 UTC- 0400
US01: Wednesday, July 26 from 2200 – 0000 (+1) UTC-0400
US02: Wednesday, July 26 from 2300 – 0100 (+1) UTC-0400
US03: Thursday, July 27 from 0000 – 0200 UTC-0400
US04: Thursday, July 27 from 2200 – 0000 (+1) UTC-0400
US05: Thursday, July 27 from 2300 – 0100 (+1) UTC-0400
US07: Friday, July 28 from 0000 – 0200 UTC-0400

Barracuda RMM 2023.3 will be generally available on Thursday, July 27, 2023, and will be available for download at the bottom of the Download page on Campus. A Campus account and login is required. Please contact rmmsupport@barracuda.com with any questions.

Regards,

The Barracuda MSP Team

Do You Need To Step Up Zero Trust Strategy?

Folks if you are reading this you have to lock down your security products
Quick Outline please do not be lazy and take to heed my comments. Most companies I have seen lately are calling your clients, As I have instructed my own MSP’s/Resellers make up these accounts in the DB, you own them they do not.. but legally if you provide that information to them you grant them access

See 6 new breaches below

RMM

RMM programs are hurting and trying to entice you into one window pane of glass RMM is nothing more the remote management with some reports as to the health of a machine/device that is it even there Remote tools are 3rd party API’s or hooks remote tools should only be Point to Point from a dashboard to the endpoint. The best program is Barracuda ( over 50% or more off SRP through MspPortal Partners Inc) no security breaches like Kaseya and Enable(formally Solarwinds, GFI, LogicNow, Houndog). Kaseya is on a spend Spree and is acquiring firms to add to there portfolio’s churn and burn at your expense. Read the EULA’s all they have to do is apologize and not compensate you a dime for your time to fix.

Every Security company out there has escape clauses WRONG. QUIT Signing contracts We do 3rd line support ourselves.

Mail-Filtering and Backups of O365

O365 is a joke. If you let your client sway you and setup O365 for them you have better protect yourself and your clients.
Barracuda has 3 mail programs Essentials, Complete Mail Protection, Total Mail Protection, MspPortal Partners Inc is a major player Barracuda Arena we offer almost 50% off of SRP if you were to buy direct thru Barracuda that is if a Salesperson contacts you back. We do 3rd line support ourselves.

Malware Detection/Antivirus

Bitdefender is the only product rated # 1. All other firms do extensive marketing with pretty pictures. This is truly a tech dashboard you control the client and the actions. Bitdefender claims (per article they wrote) that MspPortal Partners Inc is there largest provider to MSP’s. We do 3rd line support ourselves.

Hosted Mail
Last we are a partner with ZOHO. We have worked for over 4 months with them fixing there bugs to make it a competitor to O365..Downfall no US support they are based out of India. You need somebody like MspPortal to support you.

If you need pricing contact us, no contracts only month to month we believe if we are doing our job you stay if not you leave no grief. All we expect is you pay your invoices once a month.

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, RackSpace, Axcient
“Where Service and Technical Skills Count”
Phone: 480-275-6900
tech@mspportal.net

Related Articles Breachs:

Food distribution giant Sysco warns of data breach after cyberattack

Cold storage giant Americold outage caused by network breach

Dole discloses employee data breach after ransomware attack

Western Digital says hackers stole customer data in March cyberattack

Hackers leak images to taunt Western Digital’s cyberattack response

T-Mobile discloses second data breach since the start of 2023

Barracuda RMM 12 SP6 MR1 update to our cloud instances

Barracuda  will be releasing Barracuda RMM 12 SP6 MR1 to our cloud instances starting on July 29, 2022. This release includes several new features, including upgrading Firewall rules for users of Avast Antivirus and the ability to send an MFA code to a mobile device using SMS.

A maintenance window is required for this upgrade during which all services will be unavailable. Please plan accordingly using the schedule outlined below.
Barracuda Cloud Maintenance Window:

US07 Friday, July 29 from 0000 – 0200 UTC-0500 for MspPortal Partners

Roy Miehe | MspPortal Partners Inc. | Ceo/President
Security Software Distributor: Bitdefender , Barracuda, RackSpace, Axcient
“Where Service and Technical Skills Count”

Leading Barracuda RMM will release 12 SP5 MR1

We will be releasing Barracuda RMM 12 SP5 MR1 to our cloud instances starting on January 31, 2022. This release includes an enhancement to view automated task results and necessary security updates. To ensure our partners are protected, we have updated our third-party dependencies. It is required for all partners to update to this Maintenance Release as soon as possible.

NOTE: After you update the Maintenance Release, please ensure your Onsite Managers and Device Managers for Windows and Mac, as well as your Office 365 and VMWare Service Modules, are updated. These two Service Modules must be updated to the latest version to work with this Maintenance Release.

A maintenance window is required for this upgrade during which all services will be unavailable. Please plan accordingly using the schedule outlined below.

Barracuda Cloud Maintenance Window
US07 Friday, February 4 from 0000 – 0200 UTC-0500

This is a tech dashboard with more scripts to utilize for all your clients. Pricing is monthly no contracts and more aggressive then mainline products. Migration has no conflicts with other providers. Remote Support is a true point to point