1) We do 1,2,3 line tech support for Bitdefender Gravity Zone we average 60 tech cases a week just on 1 and 2nd level support we typically solve our case load within 15-30 minutes
2) We do the hands on Training (1 hour) no power point live. When we are done you can start selling that day. We write a default policy that will keep you out of trouble and avoid Crypto. We also do a lot of Bitdefender’s beta work. Helps us to be better service to you
3) We do the licenses (reality we just keep your bucket full so it’s nothing more than adding more licenses when needed (just send an email to us) You only pay for what you use/install
4) Last we do the invoicing 2nd of the month we make sure you receive a report of the breakdown for your billing on the first. for the prior month (arrears)
5) The reality is even though we are a distributor we are really a VAD value add we work for a living 😉
6) Techs since 1994 when Roy Miehe started this firm
We will be glad to answer any questions you may have and also share some best practices with you.
Bitdefender has a great program with solutions specifically tailored for MSPs..
