Barracuda RMM Update

Barracuda announced that they will be releasing Barracuda RMM 12 SP4 to our cloud instances starting on August 2, 2021. This release introduces an integration with Microsoft Windows Defender Antivirus that allows MSPs to monitor and manage through Barracuda RMM and ServiceNow Service Desk PSA for round trip updates between Barracuda RMM tickets and ServiceNow incidents. In addition to the integrations, this release also offers improvements that enhance your user experience including Microsoft and third-party software patch management, and more.

A maintenance window is required for this upgrade during which all services will be unavailable. Please plan accordingly using the schedule outlined below.
• US01/02/05: Wednesday, August 4 from 2200 – 0200 (+1) UTC-0400
• US03/04/07: Thursday, August 5 from 2200 – 0200 (+1) UTC-0400
Barracuda RMM 12 SP4 will be generally available on Thursday, August 5, 2021.